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Why is Codechef like this?

Revision en2, by Enchom, 2018-06-06 15:41:57

Three months ago I got second place in the March Long Challenge on CodeChef. It took quite a lot of my time and falling behind on some uni work to do that, but I thought that if I manage to grab a top2 prize, it'd definitely be worth it. The second place prize for long challenges is $300, so I was quite happy with my achievement.

From there on, trying to actually get the prize has been extremely annoying and so far unsuccessful.

I waited for about 20 days with no news from them at which point I sent an email, but got no response for a week. I asked on here in a blog on what I should do. The only comment advised me to contact them on Facebook and so I did. They said that they will check it out and within a day, on April 4th, I got an email telling me that I've won and asked me for my Paypal info, which I immediately sent .

Of course, no response or prize for another 20 days. I sent a follow-up email on the 23rd of April to ask about it, and received an email on the 25th, assuring me that they're having some technical problems and the prize should be there by a week.

As you can already guess — no sight of the prize in a week. I send a follow-up email on 11th of May — no response whatsoever. Another one on 21st of May — no response as well.

Finally last Thursday (31st of May) I sent them a message on Facebook, as that had worked last time. Alas, no response or prize as of the time I'm writing this.

So I just want to ask if that's just a common practice? It seems ridiculous to me. Nobody forces them to announce cash prizes if they do not intend to give them, and any "technical problems" reasons are just crap. A company cannot successfully send $300 through Paypal for 3 months already? Seriously, they've been having those long challenge rounds for years now, one would really expect the process of sending prizes to be played out enough times not to mess it up.

If it's a common practice for them to act like this, making me feel as if I'm trying to get money from a scammer, they should really be shamed about it.

Finally, I'd love to say that I'm pissed off because of principles and the money does not matter, but that's a lie. I'm a student with high enough tuition and the main reason I spent so much time doing the long challenge round is the cash prize.

UPDATE : I received my prize within a day of this post. This leads me to believe that the main problem is perhaps communication. I am thankful for the quick reaction of the admin and apologise if the post was too harsh.

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  Rev. Lang. By When Δ Comment
en2 English Enchom 2018-06-06 15:41:57 228
en1 English Enchom 2018-06-06 02:12:46 2374 Initial revision (published)